Secure online ordering!
FAQ’S
Shay’s Kitchen™
Home Made Meals Delivered Right to Your Kitchen
Weekly Orders – Fresh
Which areas do you deliver to, when are deliveries made, and what is the delivery fee?
Deliveries are available on Mondays only within Postal Code 7441, with a delivery fee of R35.
What is the difference between a Monthly Subscription, Weekly Fresh Order and Weekly Frozen Order?
Monthly Subscription:
- The monthly subscription offers a set menu that varies regularly.
- It operates on a month-to-month basis, providing you with a fixed number of assorted ready-made meals each week.
- The subscription is convenient for those who prefer a pre-determined selection of meals with the ease of weekly deliveries.
Weekly Order:
- With a weekly order, you have the freedom to create your own menu from the available items.
- There is no commitment to a monthly subscription, making it ideal for those who want a more flexible and customisable dining experience.
- Like the subscription, the menu for once-off orders changes regularly, ensuring variety and freshness.
Whether you choose the subscription for a hassle-free, regular meal plan or opt for a weekly order to curate your own menu, Shay’s Kitchen is dedicated to providing delicious, homemade meals that suit your preferences.
How do I order?
- Browse Available Items:
- Explore our diverse range of available items by clicking on each item in the provided table format. This allows you to view detailed information about each dish.
- Make Your Selections:
- In the table, select the quantity of each item you wish to order. Clicking on the item will provide additional information such as ingredients and nutritional details.
- Add to Cart:
- Once you’ve made your selections, click the “Add to Cart” button for each item to compile your order.
- Review Your Cart:
- Go to your shopping cart to review your selected items, quantities, and the total cost.
- Proceed to Checkout:
- Click on the “Proceed to Checkout” button to enter the necessary details for delivery.
- Delivery Information:
- Fill in the required delivery information, including your address, contact details, and preferred delivery time slot and any specific delivery instructions.
- Payment:
- Choose your preferred payment method and complete the transaction securely through our online payment gateway.
- Confirmation Email:
- Once your order is successfully placed, you will receive a confirmation email with details of your order and estimated delivery time.
- Sit Back and Enjoy:
- Relax and await the delicious homemade meals that Shay’s Kitchen will promptly deliver to your doorstep.
If you encounter any issues during the ordering process or have specific inquiries, feel free to contact our customer service at info@shayskitchen.co.za. We strive to make your once-off ordering experience seamless and enjoyable.
What is the cut-off time for orders and when do you deliver?
Is online payment secure?
Yes, at Shay’s Kitchen, we prioritize the security and privacy of our customers. Our online payment system is designed to ensure a secure and protected transaction process. Here’s how we prioritise your security:
- Secure Payment Gateway: We use a reputable and secure payment gateway that encrypts your payment information to prevent unauthorised access during the transaction.
- No Storage of Bank Details: Shay’s Kitchen does not store your bank details. Once your payment is processed, sensitive information is not retained in our systems. This ensures an additional layer of security for your financial data.
- SSL Encryption: Our website employs SSL (Secure Socket Layer) encryption, which establishes a secure connection between your browser and our server. This encryption safeguards your data from potential threats.
- Payment Confirmation: After a successful transaction, you will receive a confirmation email that includes details of your order but does not include sensitive financial information.
- Regular Security Audits: We conduct regular security audits and updates to our systems to stay current with industry standards and best practices, ensuring ongoing protection for your personal and financial information.
We understand the importance of trust and security in online transactions, and we are committed to maintaining the highest standards to provide you with a safe and enjoyable shopping experience at Shay’s Kitchen. If you have any specific concerns or questions, feel free to contact our customer service team for further assistance.
What is the minimum order quantity for weekly orders?
The minimum order quantity for weekly orders at Shay’s Kitchen is 5 meals. You have the flexibility to choose either 5 different selections or opt for 5 of the same meals based on your preferences. This ensures that you can enjoy a variety of our delicious homemade dishes or stock up on your favorite meals with ease. If you have any further questions or require assistance with your order, feel free to contact our customer service team for support.
What is your minimum order quantity?
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Weekly Orders – Frozen
Which areas do you deliver to, when are deliveries made, and what is the delivery fee?
Deliveries are available on Tuesdays only within Postal Codes 7441, 7431, 7443, 7436, 7407, and 7500, with FREE Delivery.
What is the difference between a Monthly Subscription, Weekly Fresh Order and Weekly Frozen Order?
Monthly Subscription:
- The monthly subscription offers a set menu that varies regularly.
- It operates on a month-to-month basis, providing you with a fixed number of assorted ready-made meals each week.
- The subscription is convenient for those who prefer a pre-determined selection of meals with the ease of weekly deliveries.
Weekly Order:
- With a weekly order, you have the freedom to create your own menu from the available items.
- There is no commitment to a monthly subscription, making it ideal for those who want a more flexible and customisable dining experience.
- Like the subscription, the menu for once-off orders changes regularly, ensuring variety and freshness.
Whether you choose the subscription for a hassle-free, regular meal plan or opt for a weekly order to curate your own menu, Shay’s Kitchen is dedicated to providing delicious, homemade meals that suit your preferences.
How do I order?
- Browse Available Items:
- Explore our diverse range of available items by clicking on each item in the provided table format. This allows you to view detailed information about each dish.
- Make Your Selections:
- In the table, select the quantity of each item you wish to order. Clicking on the item will provide additional information such as ingredients and nutritional details.
- Add to Cart:
- Once you’ve made your selections, click the “Add to Cart” button for each item to compile your order.
- Review Your Cart:
- Go to your shopping cart to review your selected items, quantities, and the total cost.
- Proceed to Checkout:
- Click on the “Proceed to Checkout” button to enter the necessary details for delivery.
- Delivery Information:
- Fill in the required delivery information, including your address, contact details, and preferred delivery time slot and any specific delivery instructions.
- Payment:
- Choose your preferred payment method and complete the transaction securely through our online payment gateway.
- Confirmation Email:
- Once your order is successfully placed, you will receive a confirmation email with details of your order and estimated delivery time.
- Sit Back and Enjoy:
- Relax and await the delicious homemade meals that Shay’s Kitchen will promptly deliver to your doorstep.
If you encounter any issues during the ordering process or have specific inquiries, feel free to contact our customer service at info@shayskitchen.co.za. We strive to make your once-off ordering experience seamless and enjoyable.
What is the cut-off time for orders and when do you deliver?
Is online payment secure?
Yes, at Shay’s Kitchen, we prioritize the security and privacy of our customers. Our online payment system is designed to ensure a secure and protected transaction process. Here’s how we prioritise your security:
- Secure Payment Gateway: We use a reputable and secure payment gateway that encrypts your payment information to prevent unauthorised access during the transaction.
- No Storage of Bank Details: Shay’s Kitchen does not store your bank details. Once your payment is processed, sensitive information is not retained in our systems. This ensures an additional layer of security for your financial data.
- SSL Encryption: Our website employs SSL (Secure Socket Layer) encryption, which establishes a secure connection between your browser and our server. This encryption safeguards your data from potential threats.
- Payment Confirmation: After a successful transaction, you will receive a confirmation email that includes details of your order but does not include sensitive financial information.
- Regular Security Audits: We conduct regular security audits and updates to our systems to stay current with industry standards and best practices, ensuring ongoing protection for your personal and financial information.
We understand the importance of trust and security in online transactions, and we are committed to maintaining the highest standards to provide you with a safe and enjoyable shopping experience at Shay’s Kitchen. If you have any specific concerns or questions, feel free to contact our customer service team for further assistance.
What is the minimum order quantity for weekly orders?
The minimum order quantity for weekly orders at Shay’s Kitchen is 5 meals. You have the flexibility to choose either 5 different selections or opt for 5 of the same meals based on your preferences. This ensures that you can enjoy a variety of our delicious homemade dishes or stock up on your favorite meals with ease. If you have any further questions or require assistance with your order, feel free to contact our customer service team for support.
Monthly Subscription
Which areas do you deliver to, when are deliveries made, and what is the delivery fee?
Deliveries are available on Mondays only within Postal Code 7441, with Free Delivery.
What is Shay's Kitchen subscription service?
Shay’s Kitchen offers a subscription service where you can receive a set number of assorted ready-made meals delivered to your doorstep in Parklands, Western Cape, every week.
- 20 Meals: R1700 per month, includes free delivery in and around Parklands, Cape Town. Receive 5 fresh meals weekly.
- 30 Meals: R2400 per month, with 6 meals delivered weekly for 4 weeks.
- 40 Meals: R3200 per month, designed for couples, with 10 meals delivered weekly for 4 weeks.
How does the payment process work for the subscription?
Payments are due by the 1st of each month. MORE INFO
Can I customise the assortment of meals in my subscription?
The subscription meals are carefully planned pre-assorted, and the menu may vary.
Is delivery included in the subscription cost?
Yes, free delivery is included for all subscription options in and around Parklands, Cape Town.
What happens if I want to cancel my subscription?
Subscriptions work on a month-to-month basis. You may request to discontinue your subscription at the end of any completed month. If you wish to cancel within your current month, you can do so, but there will be no refund for the remaining subscription orders for that active month.